masterclass Guestology 2.0

This is our bestseller!

This training has been booked by companies such as Mercedes-Benz, Brussels Airlines, major hotel brands and private banks.

This full day rollercoaster takes you on ride thru a new way of hospitality in your company.

This masterclass comes with a 100% customer satisfaction increase when your team applies these powerful techniques.

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  • Program
  • Eye for detail will make you unique
  • The secret in the sauce: language
  • 3 butler techniques to increase guest satisfaction overnight
  • Handling difficult situations
  • The art of recovery
  • The first 3 minutes: the most crucial ones

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Practical information

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Some of our satisfied corporate customers