A hospital is a place where most of us like to stay away from. Per definition, the destination is not attractive. Therefor it’s very important to know how to put people at ease. Even during the most difficult times.
During this training your staff will learn how to address others. They will be reminded just how, even in this age of the smartphone, human contact is the best way to communicate. They will learn exactly what to avoid in order not to frighten people, as well as how a surprising compliment can be a perfect way to break the ice. After this training they will know all the secrets of eye contact, not to mention the wonders of a radiant smile delivered at just the right moment.
Eye for detail will make you unique
The perception of a patient
How to handle any difficult situation
The art of conversation
How to get a smile on everybody’s face