Training
Hotels & Restaurants

How do you motivate your service team?

How do you deliver top notch service?

What if you could find an inspirational program that teaches your team things that no other school can teach them?

Did you know:

• Most hotels change teams every 18 months, increasing cost and losing consistency of service
• Nearly seven out of ten restaurants struggle to provide the right level of service.
• 89% of hotelschools around the world will not teach you how to tie a tie

Our unique training programme teaches staff techniques to improve their service and ‘click’ with their clients to such an extent that turnover is guaranteed to grow. The police and the army employ well-trained special forces to tackle difficult situations. Your hospitality staff also face many challenges and will be just as capable after their training.

Our instructors have worked in the most esteemed restaurants in the world such as Alain Ducasse***, L’Oasis**, Hof Van Cleve*** and high level cruise lines.

We have had the good fortune of training Michelin starred restaurants and venues featured in the ’50 best restaurants in the world’ list.

Some of our happy customers: Raffles hotel group, Corinthia hotels, The Langham Nymphenburg, Stanhope hotels, Relais & Chateaux properties, Hotel Krasnapolsky, Le Royal Monceau Paris, The Tryall Club Jamaica and many more.

• what your team will learn
• Welcoming guests
• What you should never ask a hotel guest
• Hospitality language: smart ways to interact with guests
• VIP talent handling
• Body language essentials
• Guest care procedures nobody is using and are so powerful
• Boost your return rate with 15%, guaranteed!
• Service with style and grace
• 7 basic etiquette rules every waiter should know
• Order of service
• ...
• Our guarantees
• Techniques to sell more immediately
• An improved welcome for the guest
• Positive reviews in less than 3 months
• An effective way to handle difficult situations