Training
Hotels & restaurants

HOTELS

With competition from the sharing economy and the strong opinions to be found on review sites hotels now need to work even harder than ever. Hotel staff need to exceed their guests’ expectations in making a real home from home. That’s why we are offering hotel staff some training, including plenty of useful tips guaranteed to go beyond all guest expectations. Examples include checklists for making up the perfect room as well as handy tips to make sure that a visitor’s clothes look just right. Hotel owners also learn in their part of the training how they can encourage no less than 15% more guests to repeat their visit.

RESTAURANTS

These days all the cookery programmes on television show just how much attention we pay to great food, not to mention the kind of service clients expect in a restaurant. Nearly nine out of ten restaurants struggle to provide the right level of service. Our unique training programme teaches staff techniques to improve their service and ‘click’ with their clients to such an extent that turnover is guaranteed to grow. The police and the army employ well-trained special forces to tackle difficult situations. Your restaurant staff also face many challenges and will be just as capable after their training.

Our instructors have worked in the most esteemed restaurants in the world such as Alain Ducasse***, L’Oasis**, Hof Van Cleve*** and high level cruise lines.

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  • Welcoming guests
  • What you should never ask a guests in a hotel
  • Hotel language: smart ways to interact with guests
  • VIP talent handling
  • Packing and unpacking luggage for guests
  • In-room body language
  • Guest care procedures nobody is using and are so powerful
  • Boost your return rate with 15%, guaranteed!
  • Service with style and grace
  • 7 basic etiquette rules every waiter should know
  • Order of service

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Some of our satisfied corporate customers