Training
luxury retail

This customer experience program will help you develop the ultimate customer service experience.

It’s no secret that results come from offering a unique customer experience. We strategically break down the steps you need in your company to increase guest satisfaction and retention.

We not only tell you to be nice to people. No, we go much deeper. We ask you compelling questions, such as: “what business are you really in?”

• Roadmap
• One year coaching program (optional)
• Strategic service innovation
• Turn customers into fans
• The mindset of the business owner
• Monthly evaluations with you and your team
• The most important is not your customer, it's your staff!
• Bespoke system and processes for your company
• Included in this program
• Kick off weekend at Domain Canteclaer
• Coaching syllabus