Since 2013 School for Butlers and Hospitality trains organisations worldwide in welcoming guests, etiquette and customer experience. Guestology 2.0 takes it steps further.
It is a breakthrough methodology designed by Vincent Vermeulen, the founder and director of the school. This strategy gives organisations practical tools to implement hospitality and service so that teams come together, no matter the industry.
In 6 steps, the system leads to a serviceculture that is warm and hospitable. No more vague philosophies about how your team can be more friendly or more empathic. Only results.
> The book is coming April 2022
There is no company in the world who wànts to offer bad service. There are only companies who know how to do it and those who don’t.