It has always been a surprise to us that so many companies have booked our trainings. A lot of organisations saw the potential of introducing hospitality in their team and therefor increasing customer satisfaction and customer experience.
In March 2015 a leading premium car brand started talking to School for Butlers and Hospitality to communicate their values to their team and customers. We proposed combining self confidence techniques with language.
5 groups of 10 people experienced this training and applied what they learned on the floor. 5 weeks after the training, customers began experiencing a change. They didn’t know what, but something was different.
Emails to the management proved customer satisfaction. The stories reaching us from the team is inspiring. Since then, this brand is a valued customer and we keep training their teams for presentations, car shows and private trainings.
“Language is what sets us apart now” – General Manager, premium car brand.